Privacy Policy

1. Who We Are

Max Level Marketing LLC ("Company," "we," "us," or "our") is a digital marketing agency headquartered in Houston, Texas. We operate the website located at maxlevelmarketing.com (the "Site") and provide digital marketing services including search engine optimization, paid advertising management, marketing automation, social media management, website design, and related services.

For questions regarding this Privacy Policy, contact us at: [email protected]

2. Information We Collect

2.1 Information You Provide Directly

When you interact with our Site or services, you may provide us with:

• Contact Information: Full name, business name, email address, phone number, and mailing address
• Business Information: Industry, company size, current marketing challenges, and goals
• Communications: Messages, emails, and other correspondence you send to us
• Payment Information: Billing name, address, and payment method details (processed securely by third-party payment processors; we do not store full credit card numbers)
• Account Information: Login credentials and preferences if you access any client portal or platform we manage

2.2 Information Collected Automatically

When you visit our Site, we and our service providers may automatically collect:

• Device & Browser Data: IP address, browser type and version, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, referring URLs, and navigation paths
• Cookie Data: Session identifiers and persistent cookies as described in Section 6 below
• Location Data: General geographic location inferred from IP address (city/region level only)

2.3 Information From Third Parties

We may receive information about you from:

• Advertising platforms (Google Ads, Meta Ads) when you interact with our advertisements
• Analytics providers that help us understand Site usage
• Business partners and referral sources
• Publicly available sources such as LinkedIn and company directories

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, manage, and improve the digital marketing services you have engaged us for
• Communications: To respond to inquiries, send service updates, and fulfill your requests
• Marketing: To send you relevant content, case studies, and information about our services (you may opt out at any time)
• Analytics: To understand how our Site is used and improve user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations
• Fraud Prevention: To detect, investigate, and prevent fraudulent or unauthorized activity
• Business Operations: For invoicing, record-keeping, and business administration

We process your data based on one or more of the following legal bases: (a) your consent; (b) performance of a contract with you; (c) compliance with a legal obligation; or (d) our legitimate business interests, provided those interests are not overridden by your rights.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:

• Service Providers: Trusted vendors who assist us in operating our business (e.g., email platforms, payment processors, CRM software, analytics tools, hosting providers), bound by confidentiality obligations
• Advertising Platforms: Aggregated or hashed data shared with Google, Meta, and similar platforms solely to run advertising campaigns on your behalf as part of our services
• Legal Requirements: When required by law, court order, or governmental authority, or to protect the rights, safety, and security of Max Level Marketing, our clients, or the public
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, in which case your information may be transferred to the successor entity
• With Your Consent: In any other circumstance where we have your explicit consent

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Client records and service data: retained for a minimum of 5 years following the end of our business relationship to satisfy legal and tax obligations
• Marketing communications data: retained until you opt out or request deletion
• Website analytics data: retained for up to 26 months
• Inquiry and contact form submissions: retained for up to 3 years

When data is no longer needed, we securely delete or anonymize it.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our Site. Cookies are small text files placed on your device. We use the following types:

• Essential Cookies: Required for the Site to function properly. Cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with the Site (e.g., Google Analytics). These are anonymized.
• Marketing Cookies: Used to track conversions and deliver relevant advertising (e.g., Google Ads conversion tracking, Meta Pixel).
• Functional Cookies: Remember your preferences and settings.

You can control cookies through your browser settings. Disabling certain cookies may affect Site functionality. For more information, visit allaboutcookies.org.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 Rights for All Users

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to certain exceptions
• Opt-Out of Marketing: Unsubscribe from our marketing communications at any time via the unsubscribe link in any email or by contacting us directly

7.2 California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), including:

• The right to know what personal information we collect, use, disclose, and sell
• The right to delete personal information we have collected from you
• The right to correct inaccurate personal information
• The right to opt out of the sale or sharing of personal information (we do not sell personal information)
• The right to limit the use of sensitive personal information
• The right to non-discrimination for exercising your privacy rights

To exercise your California rights, submit a verifiable consumer request to [email protected]. We will respond within 45 days.

7.3 European and UK Residents (GDPR/UK GDPR)

If you are located in the European Economic Area or the United Kingdom, you have rights under the General Data Protection Regulation (GDPR), including the rights to access, rectification, erasure, restriction of processing, data portability, and to object to processing. You also have the right to lodge a complaint with your local data protection authority.

8. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information promptly. If you believe we have inadvertently collected information from a minor, please contact us immediately at [email protected].

9. Data Security

We implement commercially reasonable technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• SSL/TLS encryption for data in transit
• Access controls limiting data access to authorized personnel
• Regular security assessments of our systems
• Secure deletion procedures when data is no longer needed

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your rights and freedoms, we will notify you and relevant authorities as required by applicable law.

10. Third-Party Links and Services

Our Site may contain links to third-party websites, social media platforms, or services. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the privacy practices or content of third-party sites.

Our services may integrate with third-party platforms on your behalf (e.g., Google Ads, Meta Business Suite, HubSpot). Your use of those platforms is governed by their respective privacy policies and terms of service.

11. Email Communications and CAN-SPAM Compliance

We comply with the CAN-SPAM Act. All commercial emails we send will:

• Clearly identify who is sending the email
• Include a valid physical postal address
• Provide a clear and conspicuous opt-out mechanism
• Honor opt-out requests within 10 business days

To opt out of marketing emails, click the "Unsubscribe" link in any email or contact us at [email protected]. Note that transactional emails related to active service agreements may continue even after opting out of marketing communications.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of our Site or services after any changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Mail: Max Level Marketing LLC, Houston, TX
• Website: maxlevelmarketing.com/contact

We will respond to privacy-related requests within 30 days (or within any shorter period required by applicable law).